A case study on a company hoping to standardize their processes and working instructions to achieve ISO compliance for international expansion.
Michels is a proud, family-owned and operated company, both factually and philosophically. It is guided by core values and committed to principles developed by the Michels family since 1959. Michels believes in providing solutions and continuously improving the quality and scope of its work. It cares about its people, customers, and the communities where it lives and works.
They move ahead with passion and drive to separate ourselves from their competitors. With each passing year, they pursue new and more ways to build and maintain the world’s infrastructure. They tackle the largest projects and have the experience, structure, stability, and grit to deliver safe, reliable results. Building the way to a better future? They do that and more!
In an industry that is ever-evolving and expanding, Michels Corporation was facing the challenge of standardizing their processes and working instructions to meet the rigorous requirements for ISO compliance. With plans for international expansion, the company recognized the need to streamline operations, ensure consistency across global teams, and adhere to internationally recognized standards. Achieving ISO certification was essential not only to support growth but also to ensure quality, efficiency, and reliability across all of their projects worldwide.
Our team worked closely with Michels Corporation to review and improve hundreds of processes across multiple departments, focusing on enhancing efficiency and compliance. We developed standardized templates for processes and working instructions, ensuring consistency across the organization. By establishing user groups, we facilitated collaboration and promoted the adoption of best practices. We also standardized workflows across departments and optimized system integrations, streamlining operations for various roles and functions. These efforts positioned Michels Corporation for ISO certification in safety, environmental, and quality standards, paving the way for their continued growth and success.
“Engaging consultants can often be a challenge that leads to personal and professional anxiety. Xeratec was able to work with our team to alleviate those anxieties and developed a working relationship that helped us excel at our project. After starting with an onsite onboarding visit, the Xeratec team was able to establish a connection with our team and dig in to understand our processes and requirements. They delivered a quality product at a regular cadence that helped us achieve our goals and progress to the next stage of our business.”
Jason Pucker | Michels Corporation
Since guiding Michels Corporation to achieve ISO compliance, they were able to:
